At FINFLAREON, we are dedicated to providing secure, reliable, and efficient payment transactions. This Refund Policy explains when refunds are applicable, how to submit a request, and the responsibilities of both users and merchants. Please read carefully to understand your rights and obligations regarding refunds through our platform.

Scope of Policy

This Policy applies to all users of FINFLAREON, including individual customers, registered merchants, and business partners using our payment services. It covers transactions completed through:

• Credit and debit cards
• Net banking
• UPI
• Digital wallets
• Any other supported payment method

Note: Refund policies for goods or services provided by merchants are determined by the respective merchants and are not governed by this Policy.

Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Duplicate or incorrect charges due to system or processing errors
• Failed transactions caused by technical or banking issues
• Overbilling resulting from merchant errors
• Unauthorized transactions confirmed through fraud verification
• Incorrect payments arising from merchant or technical mistakes
• Order cancellations made within the merchant’s designated refund or return period

Important: For merchant-initiated refunds, FINFLAREON processes requests only after merchant verification and submission through our system.

Transactions Not Eligible for Refund

Refunds will not be provided for:

• Service or setup fees paid directly to FINFLAREON
• Completed services such as onboarding, KYC, or compliance verification
• Payments explicitly marked as non-refundable
• Transactions linked to policy violations or fraudulent activity
• Disputes raised after regulatory or network-defined timelines
• Claims without sufficient supporting documents or proof

Charges & Deductions

• Integration/setup fees, convenience charges, and add-on service costs are non-refundable unless caused by a platform error
• Refunds associated with merchant disputes may be adjusted to reflect processing expenses already incurred

Refund Request Procedure

To request a refund, users should:

• Contact us at (mention email) or raise a support ticket through the dashboard
• Provide complete transaction details: transaction ID, date, payment method, amount, and reason for refund
• Submit all relevant supporting documents (screenshots, merchant communication, or confirmation emails)
• Respond promptly to any additional verification requests from our support team

Refund Processing Timeline

• Approved refunds are initiated within 5–7 business days
• The time for funds to reflect in your account depends on your bank, card network, or payment partner, which is beyond our control
• Users will receive confirmation via email or SMS once the refund is initiated
• Occasional delays may occur due to merchant practices, banks, or third-party processors

Chargebacks & Payment Reversals

• When a customer disputes a transaction with their bank or card issuer, a chargeback process is initiated
• FINFLAREON coordinates with the merchant and may request supporting documentation
• If the chargeback is validated, the customer is refunded, and associated fees are borne by the merchant

Taxes & Additional Charges

• Taxes, including GST, are refunded only if allowed under applicable laws
• Administrative fees, processing charges, or third-party deductions may apply and will be specified in the refund confirmation

Merchant Responsibilities

Merchants are responsible for approving or rejecting refunds for their goods or services.

FINFLAREON serves as a facilitator and processes refunds only after merchant confirmation, except in cases of fraud or system errors.

Merchants must:

• Maintain clear and transparent refund policies
• Cooperate during dispute resolution

Non-compliance may result in withheld settlements or temporary suspension of platform access.

Policy Updates

This Refund Policy may be updated periodically to reflect regulatory, operational, or industry changes. Updates will be posted here with a revised “Last Updated” date. Continued use of the platform indicates acceptance of the updated Policy.

Contact Information

For any questions, clarifications, or support regarding refunds, please contact us at (mention email).